Sabrina

Support

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We reply within one business day. Pro subscribers go to the front of the queue.

Frequently asked questions

How do I add a card I just bought?

Open Discover, find the card, and tap +. Added cards collect in a receipt, where one total splits across the pile. For full details (grade, cert, tax, shipping), tap "Import or scan" at the top of Discover and choose a form under "Prefer to add it manually?". The same panel imports a spreadsheet or scans photos.

How do I record a sale?

Open the card from your Portfolio (or its row's actions menu) and choose Sell. Enter the price, fees and date.

I sent a card for grading. How do I track it?

On the card's page choose Grade (or Send for grading from its Portfolio row menu), pick the company and enter what you paid. It moves to your Grading queue. When it comes back, use Receive from grading to enter the grade.

How does Sabrina (the AI assistant) work?

Chat can add activity, answer questions about your portfolio, import a spreadsheet or summarize your year. Open it with the Sabrina button on any page. Your data goes only to the AI provider that answers. Chat is part of Pro.

How many cards can I scan?

Free includes 15 card scans a month. Scan and Pro include 1,000+ a month. On Scan or Pro and need more? Email us and we'll raise it.

Is Sabrina giving me financial or tax advice?

No. Sabrina is a tracking and bookkeeping tool, not tax, legal or investment advice. Talk to a qualified professional before acting on it.

How do I cancel my subscription?

iOS: Settings → [your name] → Subscriptions on your device. Web: Sabrina's Settings, then Manage under Plan. You keep access through the end of the billing period.

How do I get a refund for an App Store purchase?

Request it from Apple at reportaproblem.apple.com.

Can I export my data?

Yes, on Pro. Use Export on Portfolio for a CSV of what the current filters show. Clear the filters to get everything.

How do I delete my account?

At the bottom of Settings. Delete account permanently removes your sign-in and all your data; export first (Pro) or email us for a copy. Reset portfolio clears your collection but keeps your account and plan. Cancel an App Store subscription in iOS Settings first: deleting does not stop Apple billing. A web plan is cancelled for you.

I lost access to my account. What do I do?

Email support@getsabrina.com from the address on the account.

Why is the price on a card different from what I see somewhere else?

Prices come from third-party feeds on a schedule, not in real time. When a card has no exact market price, Sabrina estimates it from related prices and labels it Estimated. You can override the value on any card's page.

Something is broken or missing. How do I report it?

Email support@getsabrina.com with a short description and a screenshot if you can.