Support
We're a small team. Real humans read every message, and Max subscribers go to the front of the queue.
Get in touch
The fastest way to reach us is email: support@getsabrina.com. We aim to reply within one business day. When you write in, it helps to include:
- What you were trying to do
- What happened instead
- A screenshot if the issue is visual
- The card name or asset ID if it's specific to one item
Frequently asked questions
How do I add a card I just bought?
Open Discover, find the card, and tap + to drop it straight into your portfolio. Everything you add that way collects in a receipt in the sidebar, so when you are ready you can enter one total for the whole pile and Sabrina splits it across them. Adding never waits on cost. If you would rather type the full details up front - grade, cert, tax, shipping - use "More ways to add" below the Discover grid for the long form, or the lot and bulk options.
How do I record a sale?
Sales are an action on a card you already own. Open the card from your Portfolio (or click the row's kebab menu) and choose Sell. Enter the sale price, fees, and date. Cost basis and gain/loss are calculated automatically.
I sent a card for grading. How do I track it?
From the card's detail page choose Send for grading, pick the grading company, and enter what you paid. The card moves to your Grading queue. When it comes back, use Receive from grading to enter the assigned grade - a new graded card is created and the raw card is retired.
How does Sabrina (the AI assistant) work?
Sabrina can do anything from chat: add activity, answer questions about your portfolio, import a spreadsheet, or summarize your year. Open her from the sparkles bubble in the bottom-right corner of any page. Your portfolio data is sent only to the AI provider needed to answer your message. On the free plan you get 30 messages a month; Pro is unlimited.
Is Sabrina giving me financial or tax advice?
No. Sabrina is a tracking and bookkeeping tool. The Taxes view summarizes your activity in formats useful for filing, but it is not tax, legal, or investment advice. Talk to a qualified professional before making decisions based on what you see in the app.
How do I cancel my subscription?
If you subscribed on iOS, manage and cancel in Settings → [your name] → Subscriptions on your device. If you subscribed on the web, open Sabrina's Settings and use Manage on the Plan row to launch the Stripe customer portal and cancel there. You keep access through the end of the current billing period.
Can I export my data?
Yes, on Pro. Open Portfolio and use Export in the action row above the list - you get a CSV of whatever the current filters are showing, with the same value and cost numbers you see on screen. Clear the filters first if you want everything. Use it for backups, taxes, or moving elsewhere.
How do I delete my account?
Both controls are at the bottom of Settings. Delete account removes your sign-in along with every card, transaction, grading submission, and photo you've uploaded - it's permanent and we can't restore it, so get a copy first: export from Portfolio on Pro, or email us on the free plan and we'll send you your data. Reset portfolio is the softer one: it clears your whole collection and history but keeps your account, plan, and settings. If you're on Pro through the App Store, cancel that subscription yourself in iOS Settings before you delete - deleting the account here does not stop Apple billing you. A Pro plan bought on the web is cancelled for you.
Why is the price on a card different from what I see somewhere else?
Market prices come from third-party feeds and refresh on a schedule, not in real time. Recent sales, condition differences, and missing variants can all cause small discrepancies. You can override the market value on any card from its detail page if you have a better number.
Something is broken or missing. How do I report it?
Email support@getsabrina.com with a short description and (if possible) a screenshot. If it's a specific card or asset, including the card name or asset ID helps a lot.
Account & billing help
- iOS subscriptions: manage in Settings → [your name] → Subscriptions on your device.
- Web subscriptions: open Settings and use Manage on the Plan row to launch the Stripe portal.
- Refunds for App Store purchases: request through reportaproblem.apple.com. Apple owns the refund decision, but email us if something went wrong on our end and we'll do what we can.
- Lost access to your account? Email support@getsabrina.com from the address on the account and we'll help you back in.
Privacy & data requests
For data export, correction, or deletion, see our privacy policy. Most of these can be done yourself in Settings; for anything you can't, email us.